Shipping policy

DIGITAL DELIVERY POLICY

Last updated: August 28, 2026

The Daily Stitch, operated by Tohana Global LLC, sells digital crochet patterns and related downloadable content only.

NO PHYSICAL SHIPPING

No physical product will be packed or shipped. Product photographs show examples of projects that can be made using the purchased pattern unless a listing expressly states otherwise. You will not receive a finished crochet item, yarn, hooks, tools, or printed instructions by mail.

There are no shipping fees for digital products.

DELIVERY TIME

After payment is successfully confirmed, digital files are normally made available:

  • through a download link on the order-confirmation page;

  • by email to the address entered at checkout; or

  • through the digital-delivery or customer-account service shown with your order.

Most orders are delivered immediately. Please allow up to 15 minutes for automated processing.

IF YOUR DOWNLOAD DOES NOT ARRIVE

If you have not received your files after 15 minutes:

  1. Check your spam, junk, promotions, and updates folders.

  2. Confirm that the payment was completed successfully.

  3. Search your inbox for "The Daily Stitch" or your Shopify order number.

  4. Confirm that the email address entered at checkout is correct.

  5. Contact hqnhust@gmail.com with your name, order number, and checkout email address.

We will help verify the order and resend or restore access to the files. Support responses are normally provided within 1–2 business days, although we often respond sooner.

CUSTOMER REQUIREMENTS

You are responsible for having:

  • a reliable internet connection;

  • a device capable of downloading and storing files;

  • current PDF-reading software; and

  • sufficient storage space.

Some mobile devices may open a preview rather than save the file. If this occurs, use the device's download or share menu, a PDF-reading application, or a desktop computer.

INCORRECT EMAIL ADDRESS

Customers are responsible for entering an accurate email address at checkout. If you entered the wrong address, contact us with proof of purchase so we can update the delivery information where possible.

DELIVERY PROBLEMS

We are not responsible for temporary delays caused by payment reviews, third-party service interruptions, email filtering, incorrect customer information, or events beyond our reasonable control. We will nevertheless make reasonable efforts to provide access to a valid paid order.

CONTACT

The Daily Stitch is operated by Tohana Global LLC.

Email: hqnhust@gmail.com
Mailing address: 1001 S MAIN ST, STE 600, KALISPELL, MT 59901, United States