Refund policy

RETURN AND REFUND POLICY

Last updated: August 28, 2026

Thank you for shopping at The Daily Stitch, operated by Tohana Global LLC.

DIGITAL PRODUCTS

The Daily Stitch sells digital products, including crochet PDF patterns, digital tutorials, printable files, downloadable guides, and related digital content. No physical product will be shipped.

Because digital products are made available for download or access shortly after purchase and cannot be physically returned, all digital product sales are generally final once the download link or digital access has been provided.

We do not normally offer returns, exchanges, or cancellations for:

  • change-of-mind purchases;

  • accidental purchases after digital access has been provided;

  • failure to read the product description, skill level, language, terminology, or materials requirements;

  • incompatibility caused by the customer's device, software, printer, or internet connection; or

  • dissatisfaction with a completed crochet project resulting from differences in yarn, hook size, tension, skill level, substitutions, or interpretation of the pattern.

WHEN WE WILL HELP

Please contact us if:

  • you did not receive your download email or cannot access your files;

  • a file is missing, corrupted, unreadable, or materially different from the product purchased;

  • you received the wrong file;

  • you were charged more than once for the same order; or

  • the product has a material defect that we cannot reasonably correct.

Contact hqnhust@gmail.com with your name, order number, the email address used at checkout, and a description or screenshot of the problem. Please contact us within 30 days of purchase so that we can investigate promptly.

Our first step will normally be to resend, replace, repair, or provide access to the correct file. If we cannot resolve a verified problem within a reasonable time, we may issue a full or partial refund, as appropriate.

APPROVED REFUNDS

If a refund is approved, it will be returned to the original payment method. Your bank or payment provider may take additional time to post the credit, typically 5–10 business days after Shopify or the payment processor confirms the refund.

STATUTORY RIGHTS

Nothing in this policy excludes or limits any refund, cancellation, or consumer right that cannot legally be excluded under the laws applicable to you. Where mandatory law provides greater protection, that law will apply.

CONTACT

The Daily Stitch is operated by Tohana Global LLC.

Email: hqnhust@gmail.com
Mailing address: 1001 S MAIN ST, STE 600, KALISPELL, MT 59901, United States